Deposit and insurance
Car rental deposit, excess and insurance
See how LuxRide discloses the card hold, release timing, excess and protection choices for each vehicle class before payment.
Price on request for your dates
Deposit
What is the security deposit?
The deposit is an amount that a purchase or authorisation on a credit or debit card as security for obligations beyond the paid rental. It is not an extra rental charge when it is released after a compliant return.
- Amount by class
- Set by the vehicle, confirmed with the offer
- Accepted card and cardholder
- A credit or debit card in the driver's name. The details are recorded in the agreement
- Debit cards
- Accepted
- Cash deposit
- Accepted
- Authorisation time
- as set out in the rental agreement
- Release conditions
- the handover protocol at return
- Typical bank visibility after LuxRide releases it
- a few working days
After the authorisation is released, the issuing bank may display the amount later. Bank processing time is not controlled by LuxRide and is described in Release depends on the customer's own bank and usually takes 14 to 30 days.
Excess
What is the excess?
The excess is the maximum amount for which the customer may be responsible after a covered event, subject to the contract and exclusions. Standard excess by class: Set by the vehicle, confirmed with the offer.
The excess may differ from the deposit. Liability can be higher after an uncovered event, breach of terms or policy exclusion. Main exclusions: loss of keys or documents, registration plates, glass and wipers, tyres, wheel rims and tyre covers, the chassis, and damage arising from prohibited use.
Your reservation shows three separate figures: total rental price, security deposit or card pre-authorisation, and maximum excess for a covered event. They are not the same thing.
Total rental price
The amount you pay for the rental period.
Deposit / pre-authorisation
A security amount released after a compliant return.
Maximum excess
The most you may be responsible for after a covered event.
Protection
What protection is included?
The standard rental includes Third Party Liability up to the policy limit, plus CDW and TPW. Your confirmation states the full commercial and legal name of each protection product and explains what it covers and excludes.
Third-party liability
Covered by Third Party Liability insurance, up to the policy limit
Damage to the rental vehicle
CDW. With the Super Collision Damage Waiver, liability is limited to the amount of the charge
Theft
TPW. With the Super Theft Protection Waiver, liability is limited to the amount of the charge
Glass, tyres, wheels, roof and underside
Not covered by the super waivers: glass, wipers, tyres, wheel rims, tyre covers and the chassis
Roadside assistance
available, and arranged case by case
Optional protection
Where available, you can choose the Super Collision Damage Waiver (SCDW) and Super Theft Protection Waiver (STPW) for a charge set when the agreement is signed, which is not refundable. It changes the excess to lower, depending on the vehicle class and/or deposit to a lower amount, depending on the vehicle class, subject to loss of keys and documents, glass, tyres and rims, the chassis and prohibited use.
During booking
How it appears during booking
The class card displays Deposit: set by the vehicle and Excess: set by the vehicle. Before payment, you see:
- 01exact deposit amount and mechanism;
- 02required cardholder;
- 03authorisation and release timing;
- 04standard excess;
- 05how selected protection changes deposit and excess;
- 06exclusions and the mandatory incident procedure.
Class card
Deposit
set by the vehicle
Excess
set by the vehicle
Procedure
After damage or an accident
Make everyone safe
Secure everyone's safety and call 112 where necessary.
Contact LuxRide
Call +359 89 798 9055 within 12 hours.
Do not admit liability
Do not accept fault on the spot. Follow the procedure.
Collect the documents
Collect a police report and the documents required by the Road Traffic Act.
If the procedure is not followed, the limited liability falls away and full compensation is owed.
FAQs
About the deposit, excess and protection
Usually not. It is a separate security amount handled through a purchase or authorisation on a credit or debit card and released when the conditions are met.
LuxRide releases it under the handover protocol at return. Your bank may then need a few working days; LuxRide does not control the exact bank processing time.
Yes, with a debit card or cash The answer depends on class, deposit mechanism and accepted payment methods.
No. Even with both super waivers, exclusions remain. Always check exclusions, permitted use and the incident procedure.
The deposit is the security mechanism for the rental; the excess is contractual potential liability after a covered event. Authorisation timing and method follow the terms of the rental agreement; one amount does not automatically determine the other.
Check exact figures for your vehicle class
Choose a vehicle and dates to review total price, deposit, excess and available protection before payment.