Frequently asked questions

Sofia car rental questions answered

Clear answers about vehicle classes, “or similar” models, payment, deposits, documents, Sofia pickup and cancellation.

Price on request for your dates

Vehicle and class

No, unless your confirmation expressly guarantees an exact model. You normally reserve a vehicle class and recorded attributes such as seating and transmission. Make, model and colour may differ.
The model is confirmed on request is the example model for that class. “Or similar” allows LuxRide to provide another passenger minibus in the same class with the same confirmed seating and other guaranteed attributes.
If an owned vehicle is unavailable, an approved partner may fulfil the confirmed class. Exact class, price effect, notification, right to decline and refund handling follow a similar or higher class, at no extra charge.
Only when the selected class is marked automatic and transmission is recorded in your confirmation. A picture of an automatic vehicle is not a guarantee on its own.

Enter the exact place, dates, times and driver age. Before payment, you must see the total for the full period, inclusions, extras and every applicable mandatory charge.
No. Payment is on site or by bank transfer.
It depends on vehicle class, protection and payment method. The precise deposit or card hold, required card and release timing must be disclosed before payment.
No. The deposit is security or a card hold. The excess is potential liability after a covered event, subject to the agreement and exclusions.
Yes, with a debit card or cash Availability depends on the class and how its deposit is secured.

The standard minimum age is 18. A higher minimum, licence period or young-driver charge may apply to particular classes and is calculated before payment.
A valid licence for every registered driver, identity card or passport, reservation number and the card/documents listed in the confirmation. An international driving permit is required according to Not required for EU licences.
Only after they are added and approved as an additional driver. Price and requirements: being recorded in the rental agreement, with the price confirmed in the offer.

The office at 37 Hristofor Kolumb Blvd, and delivery to an address in Sofia. Currently active places, operating windows and fees appear during search. See also vehicle pickup and return in Sofia.
Add your flight number and contact LuxRide. We wait for you. Add the flight number to your request so we can track the delay. applies; a new time is confirmed after a written response.
Mileage is unlimited in every class. There is no charge for additional kilometres.
Travel outside Bulgaria is permitted, for a fee of €85 per country. Do not cross a border without advance written permission where required.
The vehicle is returned with the same amount of fuel with which it was collected. The pickup level and return requirement are recorded in the agreement and condition report.
Make the scene safe, call 112 where necessary, and contact LuxRide at +359 89 798 9055 under the requirement to report within 12 hours. Not following the process may affect protection.

Yes, subject to availability. The change takes effect once confirmed in writing. A change of place, period or class is active only after written confirmation and may change price.
Free cancellation is possible up to Up to 24 hours before collection. The confirmation states the exact deadline, the time zone that applies, how to submit a cancellation and how any refund is returned.
no additional charge This includes cases where mandatory documents or an accepted deposit card are missing.